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Marston Holdings

Marston Holdings: Leading the way in ethical collections
Marston Holdings is the UK’s largest judicial services Group, operating a national enforcement network of over 6,000 colleagues recovering over £300 million on behalf of taxpayers and individuals. Marston takes its responsibility to all of its customers seriously, and seeks to ensure that people are treated with fairness and respect. For more information on our services, please contact: Tel: 0845 076 6263 Email: sales@marstonholdings.co.uk


Hoist Finance

Hoist Finance is a European leader in the acquisition and management of non-performing loans, trusted by international banks who care about their reputations, and their customers. At the heart of our service is an ethical and compliant approach to business that translates through everything we do, providing payment plans that are realistic, appropriate and fair, and bringing our customers one step closer to becoming debt free.


The Association of International Credit Directors and Professionals – AICDP – is a forward-thinking organization working across international boundaries. AICDP is driving our profession to the next level of career development, education, best practice and excellence. AICDP provides support on organisational structure and change similar to ones transitioning to Shared Service Centre models, and is a focal point for international economic media looking for commentary on international credit and collection matters. We are dedicated to promoting the skills, capabilities and experience that credit professionals of today possess. If you are interested in becoming a member of AICDP, please contact info@aicdp.global or call +44 7764 842904.

Andromeda 192

Andromeda is an industry first data visualisation service that enables fast and efficient investigations of people, companies and addresses. Designed to speed up any tracing process or debt recovery investigation, Andromeda’s unique graphical interface instantly reveals a subjects world. Connections are key to a successful investigation. However, traditional investigation tools provide results with limited context, resulting in investigators missing key connections. Incorporating more than 200 million records, Andromeda provides you access with CCJ and property information, uncovering these hidden connections for you. Andromeda helps investigators conduct smarter, more informed investigations; decreasing the time it takes for to complete their inquiries.

Ardent Credit Services

Ardent Credit Services Ltd., is a credit management and debt recovery services provider based in Knowsley, Liverpool. The company specialises in both consumer and commercial debt recovery, together with early arrears outsourcing. Established in 1997 and now 20 years strong, we have a varied client base in the financial services, insurance, home shopping and telecoms sectors. For further information, please contact Chris Connor, Business Development Director (cconnor@ardentcredit.co.uk).

Bottomline Technologies

Bottomline Technologies helps businesses pay and get paid. Businesses and banks rely on Bottomline for domestic and international payments, effective cash management tools, automated workflows for payment processing and bill review and state of the art fraud detection, behavioural analytics and regulatory compliance. More than 10,000 corporations, financial institutions, and banks benefit from Bottomline solutions. Headquartered in Portsmouth, New Hampshire, we delight our customers through offices across the United States, Europe, and Asia-Pacific.

Cedar Rose

Cedar Rose Int. Services Ltd is the leading supplier of credit information for the Middle East, North Africa and many Asian countries. Established in 1997, Cedar Rose now holds the largest database of MENA company information currently available and utilises the latest technologies to bring corporate data and risk analysis to the desktops of credit industry professionals around the world. In addition to credit reporting, Cedar Rose’s experienced local research teams can conduct thorough fully compliant due diligence investigations in this exciting and sometimes volatile region, including site visits, court records and even obtain copies of corporate documentation. For more information go to www.cedar-rose.com or email orders@cedar-rose.com

Else Solicitors

Else Solicitors LLP is a niche commercial law firm based in the Midlands but servicing client’s commercial legal requirements throughout England and Wales and also beyond where foreign clients need assistance in this jurisdiction. The firm was founded in 2003 and acts for Banks, DCA’s and large corporates in debt and dispute resolution matters. In addition to debt recovery the firm provides corporate and commercial advice, commercial property, employment law and private client wills/probate advice. The firm looks to maintain strong client relationships building on high levels of service and results. The main points of contact are Chris Else and Laura Charles for debt recovery, Andy Rudkin for Dispute Resolution, Andrew Hickman for Construction, Adam Gilbert for Corporate/Commercial, Felicity Fisher for Commercial Property, and Kathryn Caple Wills and Probate.

Enghouse Interactive


Forums International



Graydon provides business intelligence solutions for Credit Management, Marketing Information and Risk & Compliance. By combining data with business insights, Graydon helps companies to gain access to capital and to expand their knowledge in order to strengthen their competitive position. Graydon has offices in London, Amsterdam and Antwerp and uses a network of 130 international databases around the world with information of more than 90 million companies.

High Court Enforcement Group

High Court Enforcement Group is the largest High Court enforcement company in England and Wales, with more authorised and experienced officers than anyone else. This lets us put our clients first. We are committed to exceeding clients’ expectations. We recruit excellent people and investing in their training, ensuring local knowledge, transparency and ethical behaviour – firm but fair enforcement.

Our services
Clients trust us to deliver and service is paramount. We cover all aspects of enforcement – judgment enforcement (including foreign judgments and employment tribunal awards), possession/eviction and rent arrears (commercial and residential), orders for delivery, commercial forfeiture and process serving. Contact us on 08450 999 666 or www.hcegroup.co.uk.


We provide outstanding education in the banking and finance sector, equipping individuals with the skills and knowledge necessary for career development and lifelong learning. Our degrees are specific to role requirements and are delivered by respected practitioners and industry thinkers, meeting the demands that the banking sector expects. Balancing experience and insight with thought leadership, our learning is based on contemporary real life rather than text book theory. It means our students graduate with the recognised professional status for sector employment and are better prepared to advance within the industry. We are The London Institute of Banking & Finance, lifelong partners for financial education.


Lowell is one of Europe’s largest credit management companies, with operations in the UK, Germany and Austria. Lowell provides expertise in debt purchasing, third party collections, business process outsourcing, credit management and e-commerce. UK operations comprise of Lowell Financial, widely acknowledged as one of the UK’s leading investors in consumer debt portfolios, Fredrickson, a major player in third party consumer debt servicing and Lowell Solicitors, a specialist debt recovery law firm.


Netsend has a long history in providing electronic document distribution and the automation of manual processes. Starting life in 1994 as a fax broadcast service, Netsend embraced the opportunities provided by the Internet to pioneer new technologies and distribution channels. We are trusted by thousands of businesses globally, operating in over 52 countries, in multiple languages. Beyond saving time and cost through invoice automation, Netsend enables a risk-free and seamless shift towards electronic invoicing, reducing errors and driving down DSO.
“Netsend offers us complete transparency. I now have the real time visibility I needed to enable proactivity” – VF Corporation

Noble Systems

Noble Systems is a global leader in the Collections industry, providing innovative solutions for Contact Centre, Workforce Management and Analytics technologies. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management and compliance tools for companies of all sizes. Collection Contact Management Software from Noble Systems helps organisations obtain more debt promises-to-pay, enhance the productivity of collectors and improve overall collection results more efficiently. Noble Systems offers premise, cloud, and hybrid platforms that increase right-party contact rates and streamline the communications process. Contact details:
Sian Ciabattoni, Marketing Director, Noble Systems
11 Commerce Way
Westinghouse Road
M17 1HW
Tel: 0161 772 7100 x4380
Mobile: 07967 384 944
Twitter: @noblesystems


Telrock is a global technology provider of SaaS-based digital customer engagement solutions. We help organisations engage with their consumers throughout the credit lifecycle, with a specific focus on collections and recoveries. Key products include: “SmartService” for marketing campaigns, customer servicing and fraud alerting. “SmartCollect” for digital collections with self-serve portal and “Optimus”, an enterprise class integrated collections and recoveries platform. Telrock serves major lenders, utilities, telcos, processors and BPOs. Email: info@telrock.com


Webio’s ‘Intelligent Conversational” platform blends the power of AI driven chatbots and your agents to streamline inbound /outbound collections and customer engagement across all channels – SMS, Messenger, WhatsApp, Viber etc. Using a ‘Blended AI’ approach, Webio AI agents can manage low-value conversations whilst working alongside live agents to deliver instant personalized responses whilst increasing agent productivity by up to 80%. Webio will improve RPC rates and collections, reduce costs per £ collected, optimize agent productivity and engage with 50% of the customers you failed to get any connection with.

Wright Hassall

Recently recognised as the nation’s leading regional law firm at The Lawyer Awards 2017, Wright Hassall is a top-ranked, full service commercial law firm with strong regional, national and international links. With 47 partners and 280 staff, we have the resource and capacity to work with clients in a cost-effective and efficient manner. Our specialist, FCA authorised debt recovery subsidiary QDR Solicitors, provides a complete range debt recovery services across a broad range of sectors.