Sponsors From 2016

Do not forget to arrange your CCRMeetings with our sponsors through our outstanding New App!

Arrow Global

ARROW300Arrow Global is an expert in the field of debt, specialising in the purchase and collection of non-performing loans.
We use sophisticated analytics to identify, acquire and manage defaulted consumer credit portfolios, primarily from banks and other financial institutions. We purchase secured and unsecured non-performing debt portfolios consisting of both consumer and SME accounts from across the UK and mainland Europe.
Arrow Global believes that by putting the interests of its customers first, it can also best serve the interests of creditors, investors, partners and society at large. In the 11 years since our founding, we have applied this ethos to achieve strong and sustained growth, becoming one of Europe’s leading purchasers and managers of debt.
www.arrowglobal.net

MMF

MMF300MMF is a well-established fast growing debt purchase business based in Leeds.  It buys non performing portfolios of debt from a wide range of industry sectors such as Consumer Retail Finance, Motor Finance, HCST, Home Retail, Mobile, Utilities and offers customers alternative payment arrangements.
MMF provides exceptional service, long term commitment, compliant, prudent and regulatory driven processes to ensure client brand protection and clear, transparent and fair customer service.
MMF – a safe pair of hands.  Should you require an indicative bid for a portfolio you may wish to sell or further information, please don’t hesitate to contact us.
www.mmile.com

Ardent Credit Services

ardent200We are a panel leading DCA with a strong reputation for quality and service.
We cover both consumer and B2B sectors and are flexible and efficient with an eye for detail.  We are ISO27001 accredited and employ clever strategies to maximise collections.
For client references or to discuss our services contact Chris Connor via cconnor@ardentcredit.co.uk.
www.ardentcredit.co.uk

 

Bottomline Technologies

BT_logo_Horiz_CMYK_new_medBottomline Technologies powers mission-critical business transactions. We help our customers optimise operations and build deeper customer and partner relationships by providing a trusted and easy-to-use set of cloud-based digital banking, fraud prevention, payment, financial document, insurance and healthcare solutions. Over 10,000 corporations, financial institutions and banks benefit from Bottomline solutions.

Contact:
Email: emea-info@bottomline.com
Tel: 0118 925 8250
www.bottomline.com/uk

BW Legal

PrintBW Legal is a multi-award winning legal recoveries business with extensive experience in volume and complex consumer and commercial debt recovery and litigation.  BW Legal operates within highly regulated sectors, being dual governed (by both the SRA and FCA). In relation to volume legal recoveries, as a business we represent some of the UK’s largest and most sophisticated creditors, sensitively handling both regulated and unregulated debt portfolios under complex regulatory frameworks.
0113 357 0502
www.bwlegal.co.uk

Callcredit Information Group

Callcredit200As experts in UK and international consumer information management and direct marketing, understanding you and your business is at the heart of our approach. By bringing together cutting edge technology and industry expertise, we can provide the in-depth insight that delivers the best return on your investment.
Our expert Collections & Recoveries team, specially recruited from the debt collection industry, have developed the solutions you need to meet your exacting requirements.
We pride ourselves on the strength and quality of our data along with our ability to shape our products to individual business needs.
www.callcredit.co.uk

CallMiner

callminer200CallMiner helps businesses and organizations improve agent performance and gather key business intelligence by allowing them to automatically listen to every customer interaction. CallMiner’s software solutions can monitor conversations in real-time or analyze them after completion, delivering actionable insights to contact center staff, business analysts, and executives.
http://callminer.com

Court Enforcement Services

PrintWe provide fast resolution and free transfer up of unpaid County Court Judgments (CCJs) over £600 to the High Court for Enforcement.
As the fastest growing High Court Enforcement company, we offer a fresh and innovative customer focused approach, to assure each client of our individual attention. Combined with our performance and professional customer service, we have quickly established the company as a trusted High Court Enforcement partner. Our case management portfolio which includes the industry awards nominated, Agent Patroller App, provides our clients with clear visibility of all action undertaken in real time.
Contact: Wayne Whitford, Director – 07834 748 183 – 01992 663 399 wayne@courtenforcementservices.co.uk
www.courtenforcementservices.co.uk

CWC Credit Recruitment

CWC200CWC is a specialist recruitment consultancy dedicated exclusively to recruiting credit professionals at all levels. We have over 35 years of credit control and credit management recruitment experience, we are true experts within our field, and have built up an unrivalled network of contacts and established relationships within the industry. We have a proven track record of working with clients from SMEs to large corporates, across all industries. Our wealth of experience includes providing tailored recruitment solutions, ranging from individual vacancies through to the successful recruitment of entire credit control departments. We are passionate about the credit management industry, and take pride in delivering a first class, personal and consultative service to both candidates and clients.

Contact details: Ceinwen Wilson – Director, 07738 948848, ceinwen.wilson@cwcrecruitment.com
www.cwcrecruitment.com

Enghouse Interactive

Enghouse200Enghouse Interactive’s integrated suite of contact centre solutions includes multi-channel, self-service, operator consoles, workforce optimisation and quality management.  Uniquely positioned to offer finance and debt collectors of all sizes the right functionality and deployment method of choice. Our Real-time speech Analytics solution ensures regulatory compliance, understands certain key words, and the level of ‘emotion’ in both agent and customer. Enabling employees to classify and respond to customers in the way they want: quickly, efficiently and successfully, with minimal effort to streamline and enhance the customer interaction.

Contact:
Patricia Merchan
Marketing Manager
T: +44 (0) 118 943 9292
M: +44 (0) 7515 973 498
Patricia.Merchan@enghouse.com
www.enghouseinteractive.com

Equita High Court Enforcement

Equita-HCE200Equita brings more than 140 years’ experience in enforcement to help you successfully and fairly recover monies owed.   If you’ve obtained a County Court Judgment for more than £600, a High Court Judgment, or an order for possession, Equita HCE can recover these for you. As part of Capita plc, you can be confident that we have the resources, skills, technology and process to handle your case quickly and to the highest industry standards. For High Court Enforcement enquires contact us on:
Tel: 0121 212 9188
Email: hce@equita.co.uk
www.equita.co.uk/hce/

High Court Enforcement Group

HCE GroupHigh Court Enforcement Group is the largest independently and privately owned Enforcement Company in England and Wales and is recognised for its unparalleled professional integrity, ethical approach and our ability to deliver effective, proactive judgment and eviction enforcement solutions for businesses, organisations and individuals throughout England and Wales.
Our services cover:
• Judgment Enforcement.
• Orders for Possession.
• Residential Rent Arrears enforcement and Evictions.
• Orders for Delivery.
• Employment Tribunal and ACAS Awards enforcement, Foreign Judgment enforcement.
• Commercial Rent Arrears Recovery (CRAR).
• Commercial Forfeiture.
• Common Law Evictions.
• Process Serving.
Contact our client services team on: 08450 999 666.
www.hcegroup.co.uk

LexisNexis Risk Solutions

Lexis220LexisNexis Risk Solutions is a global leader of consumer intelligence products designed to fulfil many business needs including, customer tracing, identity verification, data cleansing and fraud investigation.
Utilising cutting edge web technology driven by a wealth of consumer data, our solutions improve tracing and debt collection activities and are employed by a variety of organisations in the credit industry.
Contact us to find out more about our data intelligence services. Call 029 2067 8555 or email ukenquiry@lexisnexis.com.
lexisnexis.com/risk/tracesmart

Lowell Group

Lowell logoLowell Group, who merged with the German company, GFKL, in October 2015, is a European leader in credit receivables management. Specialising in debt purchase, debt recovery, data analytics and customer insight, the UK operations comprise: Lowell Financial, widely acknowledged as a UK leading investors in consumer debt portfolios; Fredrickson, a major player in consumer debt servicing; and Lowell Solicitors, a specialist debt recovery law firm. Lowell Financial was awarded an ‘Exceptional’ three star rating by Investor in Customers in 2016, ranked top of the OC&C credit management and debt collection company list, and retains Investors in People Gold and Champion status with Investor in People.
For more information please contact Samantha Barnard, Head of Client Development – samantha.barnard@lowellgroup.co.uk.
www.lowellgroup.co.uk

Marston Holdings

Marston200Marston Holdings (Marston) is the UK’s largest judicial services group. We work on behalf of Her Majesty’s Revenue and Customs, Her Majesty’s Courts & Tribunals Service, the Legal Aid Agency, the Child Maintenance Group, Transport for London and 265 local authorities across the UK. We are also the largest provider of enforcement services to users of the High Court.
We receive over 1.4m court orders per year, and recover over £300 million on behalf of taxpayers and individuals.
Our performance, governance culture and ethical approach ensures confidence with our clients and transparent communication with customers.
Tel: 0845 076 6263
Email: sales@marstonholdings.co.uk
www.marstonholdings.co.uk

Nexum

NEXUM200NEXUM is a UK company with a passion for credit technology dating back to the 1990’s and the first choice for organisations requiring either accounts receivables, credit collections, legal action, enforcement or agent performance monitoring software. All the shareholders are employees, active in the business on a daily basis, creating a unique offering of knowledge, quality and commitment to clients. NEXUM’s 100+ clients include The London School of Economics, First Utility, Travis Perkins, Herbert Smith Freehills, South East Water, Wilkin Chapman, Blake Morgan, Cabot, Dixons Carphone, Redwood Collections, Marston Group, Court Enforcement Services, Icon Collections. We look forward to talking to you at CCRInteractive.
http://nexumsoftware.com

Noble Systems

Noble200Noble Systems are experts in debtor contact and customer communications, helping debt and credit management operations increase business growth whilst providing the flexibility to adapt to their changing requirements.
Built upon decades of collection technology expertise, our unified communications solutions allow companies to interact more effectively with their customers via multi-channel inbound, outbound and blended contact processing, strategy planning and resource management tools.
Our clients enjoy the advantages of Noble Systems’ premise, cloud and innovative premise/cloud hybrid platforms with collections-specific features including Right-Party Connect, Account Ownership, IVR, Outbound Messaging, Digital Recording, On-line Credit Authorisation, Interaction Analytics and Unified Collector Desktops.
www.noblesys.com

Performance Telecom

REVISI Tw Cen MTPerformance Telecom provide innovation through hosted telecoms infrastructure so our clients can access high end technical capability in a turnkey, pay as you use, scale up on demand fashion.  We provide all manner of contact management solutions with key expertise in process efficiency, reducing customer query handle time, customer self-service, PCI compliance, customer experience measurement & enhancement, voice biometric authentication and speech analytics.  In short, we Unlock our Clients Aspirations!

Contact
Brian Hudson, Sales & Marketing Director
brianhudson@performancetelecom.co.uk
www.performancetelecom.co.uk

Phillips & Cohen Associates (UK)

PCA_UK200PCA is the world’s largest deceased account recovery specialist, having handled compassionately over $30 Billion of deceased accounts in the last 20 years. Operating from 5 offices, serving 6 countries, and across 3 continents. The combined business employs over 300 people. The UK business celebrates its 10th Anniversary this year opening for business In October 2006.
Today we serve over 80 of the UK largest creditors, and been awarded a significant number of high profile industry awards, recognised by its peers for the Treating Customers Fairly enhancements delivered by its compassionate engagement model.
http://phillips-cohen.co.uk

Telsolutions

Telsolutions200At Telsolutions.co.uk, we use industry experience in revenue and collections to provide technology to automated customer contact, reduce arrears to collect outstanding revenue and improve income:
• Through customer preference using, interactive voice messages, SMS text message, email and new mobile WebForms collections contact can be automated.
• Our multi-channel campaigns make intelligent decisions based on customer action or inaction, creating meaningful staff conversations to improve income and case progression.
• With pressure to improve income, compliance and reduce the cost of debt recovery overheads, Telsolutions enables more intelligent customer contact even with limited resources? No software, hardware is required.

For more information on how we can help your business communicate more effectively please call 01279 456 679, email us at daniel.pearce@telsolutions.co.uk
www.telsolutions.co.uk

VoiceSage

Voicesage200VoiceSage is a proactive customer contact service provider that helps brands remodel their outreach processes using high response, automated, outbound contact media such as interactive voice messaging and SMS. VoiceSage works every day with clients to improve response while cutting costs.
The firm numbers Argos (Home Retail Group), Capital One and Thames Water among its clients, who all utilise its cloud services for credit collections, delivery and appointment settings, mobile payments and marketing campaigns. Please visit www.voicesage.com or follow us on Twitter @VoiceSage.

Contact:
VoiceSage UK
Innovation Centre 1
Devon Way
Longbridge Technology Park
Birmingham
B31 2TS
Phone:+44 (0) 203 582 4360
Email: sales@voicesage.com
www.voicesage.com

Webio

Webio200Webio’s ‘Intelligent Customer Engagement’ platform uses the power of Artificial Intelligence to streamline inbound/outbound customer communications across all channels – SMS, E-mail, Facebook Messenger, WhatsApp, Viber etc.
Webio AI agent works side-by-side with live agents to deliver instant personalized responses whilst increasing agent productivity by up to 80%. Using AI for low-value interactions allows agents to focus on higher value engagements.
With Webio “OneView” view historical and current conversation threads across all channels and departments.  No more communication silos just great customer experiences.
With Webio:

  • Optimize agent productivity
  • Improve RPC rates
  • Improve collections
  • Reduce collection costs
  • Increase customer engagement and satisfaction

http://webio.com

Yakara

yakara_logo_300dpiYakara is a specialist provider of cloud-based collections technology that enables credit management teams to make collections quicker and more cost-effective.
Our easy to use, fully automated collections service supports multi-media messaging campaigns sent directly to your customers’ smartphones and landlines. Our technology includes interactive voice response, text, web and mobile payments. We support a range of secure payment options including settlements, plans and collection cycle support.
Our clients have seen significant cost reductions and faster payment rates.
We deliver to industry standards and provide PCI DSS Level 1 certified secure payment processing.
www.yakara.com