Delegate Streams

As the consumer and commercial credit and collections industry faces up to key challenges – with both the private and public sectors under extreme pressure to achieve better results, with greater compliance, against the background of reduced budgets – issues such as compliance, debt purchase, fraud prevention, and data have become central to the industry; so they will be covered in detail. In 2017, we continued to ensure that the event provided the information that you need, with six delegate streams:

  • Commercial credit and collections.
  • Risk, data, and fraud prevention.
  • Debt purchase and compliance.
  • Collections.
  • Legal issues and enforcement.
  • Export credit and collections.

Do not miss out in 2018!

To find out more information, when available, on 2018’s event, please contact Stephen Kiely at or 07766 416693 or Alison Lucas at or 01702 341948.

An Overview Of The Streams In 2017

Commercial credit and collections

With the UK economy now growing, but late payment still a significant risk, senior commercial credit managers are increasingly being asked to grant credit to make trade happen, often with reduced levels of credit insurance or guarantees – and constantly against the background of ‘Brexit’. We also considered recent trends in business credit, such as P2P and the rise of other ‘alternative’ lenders. Presentations, on the day, included:

  • Manager or magician… the role of the ‘manager’ in ‘credit management’.
  • The challenges of developing a credit product across borders.
  • Does career progression exist in credit?
  • Purchase ledger – a view from the dark side.
  • How to avoid chargebacks and actually get paid for your services.
  • Who wants to be a credit millionaire?
  • Credit and collections in the fashion industry.

Risk, data, and fraud prevention

With a focus on the consumer-credit sector, this stream looked at these crucial issues and considered best practice and case studies on how data can be used to prevent fraud, ensure that you are taking the right risks, and to look across your portfolio to monitor your success and take new opportunities. This stream also had a major focus on GDPR – a key issue for both consumer and commercial creditors and collectors, which, all too often, does not receive the attention that it deserves. Presentations, on the day, included:

  • Synthetic and organic fraud – current and future patterns.
  • Low-level fraud –  who is on the take?
  • Future oriented, rapid change aware risk assessment.
  • An evaluation of cyber security readiness.
  • Cryptocurrencies and their link to fraud.
  • Customer value as a driver for return on investment.
  • Credit scoring pasts, credit scoring futures.
  • Ontology in financial services.


At a time when the customer journey and profitability are at the top of the industry’s agenda, delegates heard from consumer creditors across a wide range of industry sectors – what are their experiences and how can their systems be streamlined and improved? How can the best collectors be attracted and remunerated to achieve your goals? Presentations, on the day, included:

  • Affordability and advice – two challenges for the industry.
  • GDPR – opening the door for money launderers?
  • Ethical leadership – setting the tone from the top.
  • Lean audit – the key to developing a high-performing team.
  • A focus on vulnerability.
  • What could consumer data analytics look like in three to five years from now?

Debt purchase and compliance

With the progress of regulation by the Financial Conduct Authority, this stream considered all the key regulatory and compliance issues and look at how data is at the heart of getting the best price for both sides of a sale, and how the customer can always be kept in view. At a time when TCF is at the heart of industry, we reviewed the best-practice new strategies of how to deal with customers on a truly individual basis. We also looked into the European NPL market and how that is developing amidst changing times for the continent. Presentations, on the day, included:

  • Debt and mental health – a view from the ombudsman.
  • TCF and culture – and the role customer insight plays in this.
  • Our experience of becoming a dementia-friendly organisation.
  • Delivering good consumer outcomes through voluntary standards.
  • GDPR – our latest thinking.

Legal issues and enforcement

The courts and a wide range of legal collections and enforcement methods provide an essential safety net for the credit and collections industry, allowing credit to be granted with some certainty of recovery. This stream considered the consequences of the latest regulatory moves, which are impacting upon the courts, and advised on the options available, and which cases to take to legal collections, based on potential for success and TCF implications. Presentations, on the day, included:

  • Commissions at all stages of the credit and collections cycle.
  • Insolvency – pre-packs and thoughts on the implications of Brexit.
  • When the worst happens – helping your company and customers overcome extreme circumstances.
  • Structuring a legal-collections operation.
  • 30 years of the mortgage market

Export credit and collections

Amid concerns over the approaching ‘Brexit’, this important stream reviewed where the options are for UK exporters and what help is available for them to find information on potential customers overseas. For the first time, in 2017, this stream was run in association with the expertise of Laurie Beagle and Forums International. Presentations, on the day, included:

  • Understanding your markets.
  • Automate? Outsource? No change?
  • Taking a joined-up approach.
  • European economic update.
  • Trading in the MENA region.
  • Bringing together internal and external information to form your credit policy.