Delegate Streams

As the consumer and commercial credit and collections industry faces up to key challenges – with both the private and public sectors under extreme pressure to achieve better results, with greater compliance, against the background of reduced budgets – issues such as compliance, debt purchase, fraud prevention, and data have become central to the industry; so they will be covered in detail. We ensure that the event is providing the information that you need, with six delegate streams:

  • Commercial credit and collections.
  • Risk, data, and fraud prevention.
  • Debt purchase and compliance.
  • Collections.
  • Legal issues and enforcement.
  • Export credit and collections.

Do not miss out!

To book your place to attend, please contact Stephen Kiely at or 07766 416693 or Alison Lucas at or 01702 341948.


The Line-Up For 2016

Commercial credit and collections

10:30 Chair’s welcome – Simon Johnson, director of UK credit management, SIG Trading
10:35 Salima Paul, professor of credit management, Plymouth University
The latest research into credit management.
11:05 Jonathan White, former staff officer, 16 Air Assault Brigade
Getting paid by a local authority.
11.40 Break

12:05 Phil Rice, manager – order to cash, Aggregate Industries UK
Our journey to create a world-class O2C function.
12:30 Panel
1.00 Lunch

2:20 Kay Brennand, group credit manager UK, European Metal Recycling
Psychology within credit management.
2:40 Jonathan Hill, senior credit controller, Cordant Group
3:00 Andrew Aspell, European credit programme manager, Office Depot
Zombies and gig companies.
3.20 Break

3:30 Darren Allardyce, credit manager, Adler and Allan
The 24-hour credit controller.
4:00 Simon Johnson, director of UK credit management, SIG Trading
Innovation in credit.

Risk, data, and fraud prevention

10:30 Chair’s welcome – Martin Parr, fraud and compliance manager, BMW Financial Services
10:35 Stuart Howard, chief executive officer, Dollar UK
The use of real-time data sharing to mitigate risk in assessing customers for loans.
11:00 Martin Parr, fraud and compliance manager, BMW Financial Services
Fraud prevention in the supply chain and building a fraudulent company.
11:30 John Cannon, director – fraud & ID, Callcredit Information Group
Callcredit’s Fraud & Risk Report.
11.45 Break

12:05 Alastair Barter, senior policy officer, Information Commissioner’s Office
EU data-protection rules and some thoughts from recent ICO cases.
12:30 Brian Hudson, chairman and CEO, Performance Telecom
12:40 Panel
1.00 Lunch

2:20 Alla Koblyakova, senior lecturer, Nottingham Trent University
Credit risk and uncertainty: a macroeconomic perspective.
2:50 Dr Mahmood Shah, University of Central Lancashire
ID theft: the latest research.
3.20 Break

3:30 Rajib Chakravorty, independent consultant, HSBC
Implementation challenges of IFRS 9.
4:00 Mike Davies, credit risk manager, Veolia
Customer segmentation and the importance of internal data.


10:30 Chair’s welcome – Adam Wonnacott, business development director, Marston Holdings
10:35 Karl Wise, group operations strategy & commercial director, Virgin Money
Customer experience in collections – how important is it?
11:00 Daniel Pearce, director, Telsolutions
Electronic letter replacement and benefits for both collections and customers.
11:10 Val McCarren, head of collections and recoveries, Tesco Bank Ensuring your customers get the right outcomes – an operational perspective.
11:30 Pamela Mulcahy, public affairs director, and David Lynch, business development director, Marston Holdings
Briggs report: how might it change my access to enforcement?
11.45 Break

12:00 James Syron, head of product management, Callcredit Information Group
The development of the collections tracing tool and Callcredit’s CallTrace.
12:10 Marie Marsden, head of credit operations, Shop Direct Financial Services
A customer-centric approach to collections.
12:30 Simon Adnett, account director, and Niels Richthof, senior solutions specialist, Enghouse Interactive
Five top tips to deploy and benefit from using real-time speech analytics within customer experience.
12:40 Panel
1:00 Kathy Cox, director of origination, Arrow Global
Collections across European markets: how aligned are they?
1.10 Lunch

2:20 Sue Chapple, senior manager – revenue management, EDF Energy Maximising internal and partnership collections strategy.
2:40 Mark Oppermann, EVP sales and marketing, Webio
How conversational messaging will change the way you collect forever.
2:50 Leigh Berkley, president, Credit Services Association
The importance of engagement – how can we continue to influence the view of the collections and debt purchase sector?
3:10 Paul Wood, sales account manager, Noble Systems
Getting consistent outcomes for customers and putting policy into practice with Noble Composer.
3.20 Break

3:30 Steve Robertson, sales director, VoiceSage
Making the most of proactive customer communications.
3:40 Diana Keeling, head of credit, Ian Williams
Collections: get outside of the box.
4:00 Andrew Scarborough, product marketing manager, Bottomline Technologies
PT-X Connect – Proactive cash collection.
4:10 Alex Colyer, executive director – corporate services, South Cambridgeshire District Council

Debt purchase and compliance

10:30 Chair’s welcome – Stuart Sykes, group head customer operations & debt recovery, MyJar
10:35 Chris Ball, head of collections and recoveries, Nationwide Building Society
New DCA strategies and how ‘Customer outcomes’ have driven them.
11:00 Gary Brebner, chief executive, Loughborough Building Society
11:30 BW Legal
11.45 Break

12:05 Juliana Francis, senior ombudsman, Financial Ombudsman Service
A view from the ombudsman.
12:30 Chris Thomas, UK sales director, Callminer
Can the contact centre systematically identify vulnerability and treat customers fairly?
12:40 Panel
1.00 Lunch

2:20 Guendalina Donde, senior researcher, Institute of Business Ethics
So what do employees think about business ethics?
2:45 Stuart Sykes, group head customer operations & debt recovery, MyJar
The art of sales.
3:10 Brian Hudson, chairman and CEO, Performance Telecom
3.20 Break

3:30 Dr Gorkan Ahmetoglu, lecturer in business psychology, University College London
The psychology of the borrower.
4:00 Harper Wright, former training & quality assurance manager, the Money Advice Service
Designed to fail.

Legal issues and enforcement

10:30 Chair’s welcome – Martin Leyshon, group director, High Court Enforcement Group
10:35 Kate Robbins, litigation manager, E.ON
Managing contested litigation.
11:00 Andrew Jackson, head of collections and recoveries, Funding Circle
Building trust throughout the collections cycle.
11:30 Alan Smith, director of corporate governance, High Court Enforcement Group
Enforcement – time for change?
11.45 Break
12:05 James Ross, barrister, Gough Square Chambers
TCF: contrasting the approaches of judges and regulators.
12:30 Peter Gent, business development director, Equita
Effective enforcement.
12:40 Panel
1.00 Lunch

2:20 Brian Lewis, credit manager, Hanson UK
The Anti-Christ to legal action.
2:50 Alessia Frisina, senior corporate counsel, legal, Cisco Systems
Internet of things and the legal profession: are we future-ready?
3.20 Break

3:30 Katherine Bailey, credit manager, Valor Hospitality Partners
Preparing to go to court – what a creditor needs to know.
4:00 Debbie Karahassan, recovery litigation manager, BMW Financial Services
Winning in court and how we updated our solicitors panel.

Export credit and collections

10:30 Chair’s welcome – Jon Swan, head of credit Hachette
10:35 Gary Brooks, head of transactional finance, Hitachi Europe Outsourcing, insourcing, or rightsourcing.
11:05 Bodil Sandvik, head of credit management, Nordic Choice Hotels
O2C: from standardisation to automation.
11.40 Break
12:05 Andrew Barbaro, regional credit manager, Antalis
Workflow implementation – bringing your collection practice into 2016.
12:30 Panel
1.00 Lunch

2:20 Jon Swan, head of credit Hachette
2:50 Andriy Sichka, development director, Association of Credit for Central and Eastern Europe
A holistic approach to credit management.
3.20 Break

3:30 Atul Vadher, international credit manager, French Connection
Trade credit – credit insurance and credit assesment.
4:00 Arthur Kaufman, independent speaker and writer
We’ve all got problems…