As the consumer and commercial credit and collections industry faces up to key challenges – with both the private and public sectors under extreme pressure to achieve better results, with greater compliance, against the background of reduced budgets – issues such as compliance, debt purchase, fraud prevention, and data have become central to the industry; so they will be covered in detail. We ensure that the event is providing the information that you need, with six delegate streams:
12:05 Phil Rice, manager – order to cash, Aggregate Industries UK
Our journey to create a world-class O2C function.
2:20 Kay Brennand, group credit manager UK, European Metal Recycling
Psychology within credit management.
2:40 Jonathan Hill, senior credit controller, Cordant Group
3:00 Andrew Aspell, European credit programme manager, Office Depot
Zombies and gig companies.
3:30 Darren Allardyce, credit manager, Adler and Allan
The 24-hour credit controller.
4:00 Simon Johnson, director of UK credit management, SIG Trading
Innovation in credit.
12:05 Alastair Barter, senior policy officer, Information Commissioner’s Office
EU data-protection rules and some thoughts from recent ICO cases.
12:30 Brian Hudson, chairman and CEO, Performance Telecom
2:20 Alla Koblyakova, senior lecturer, Nottingham Trent University
Credit risk and uncertainty: a macroeconomic perspective.
2:50 Dr Mahmood Shah, University of Central Lancashire
ID theft: the latest research.
3:30 Rajib Chakravorty, independent consultant, HSBC
Implementation challenges of IFRS 9.
4:00 Mike Davies, credit risk manager, Veolia
Customer segmentation and the importance of internal data.
12:00 James Syron, head of product management, Callcredit Information Group
The development of the collections tracing tool and Callcredit’s CallTrace.
12:10 Marie Marsden, head of credit operations, Shop Direct Financial Services
A customer-centric approach to collections.
12:30 Simon Adnett, account director, and Niels Richthof, senior solutions specialist, Enghouse Interactive
Five top tips to deploy and benefit from using real-time speech analytics within customer experience.
1:00 Kathy Cox, director of origination, Arrow Global
Collections across European markets: how aligned are they?
2:20 Sue Chapple, senior manager – revenue management, EDF Energy Maximising internal and partnership collections strategy.
2:40 Mark Oppermann, EVP sales and marketing, Webio
How conversational messaging will change the way you collect forever.
2:50 Leigh Berkley, president, Credit Services Association
The importance of engagement – how can we continue to influence the view of the collections and debt purchase sector?
3:10 Paul Wood, sales account manager, Noble Systems
Getting consistent outcomes for customers and putting policy into practice with Noble Composer.
3:30 Steve Robertson, sales director, VoiceSage
Making the most of proactive customer communications.
3:40 Diana Keeling, head of credit, Ian Williams
Collections: get outside of the box.
4:00 Andrew Scarborough, product marketing manager, Bottomline Technologies
PT-X Connect – Proactive cash collection.
4:10 Alex Colyer, executive director – corporate services, South Cambridgeshire District Council
10:30 Chair’s welcome – Stuart Sykes, group head customer operations & debt recovery, MyJar
10:35 Chris Ball, head of collections and recoveries, Nationwide Building Society
New DCA strategies and how ‘Customer outcomes’ have driven them.
11:00 Gary Brebner, chief executive, Loughborough Building Society
11:30 BW Legal
12:05 Juliana Francis, senior ombudsman, Financial Ombudsman Service
A view from the ombudsman.
12:30 Chris Thomas, UK sales director, Callminer
Can the contact centre systematically identify vulnerability and treat customers fairly?
2:20 Guendalina Donde, senior researcher, Institute of Business Ethics
So what do employees think about business ethics?
2:45 Stuart Sykes, group head customer operations & debt recovery, MyJar
The art of sales.
3:10 Brian Hudson, chairman and CEO, Performance Telecom
3:30 Dr Gorkan Ahmetoglu, lecturer in business psychology, University College London
The psychology of the borrower.
4:00 Harper Wright, former training & quality assurance manager, the Money Advice Service
Designed to fail.
10:30 Chair’s welcome – Martin Leyshon, group director, High Court Enforcement Group
10:35 Kate Robbins, litigation manager, E.ON
Managing contested litigation.
11:00 Andrew Jackson, head of collections and recoveries, Funding Circle
Building trust throughout the collections cycle.
11:30 Alan Smith, director of corporate governance, High Court Enforcement Group
Enforcement – time for change?
12:05 James Ross, barrister, Gough Square Chambers
TCF: contrasting the approaches of judges and regulators.
12:30 Peter Gent, business development director, Equita
2:20 Brian Lewis, credit manager, Hanson UK
The Anti-Christ to legal action.
2:50 Alessia Frisina, senior corporate counsel, legal, Cisco Systems
Internet of things and the legal profession: are we future-ready?
3:30 Katherine Bailey, credit manager, Valor Hospitality Partners
Preparing to go to court – what a creditor needs to know.
4:00 Debbie Karahassan, recovery litigation manager, BMW Financial Services
Winning in court and how we updated our solicitors panel.
10:30 Chair’s welcome – Jon Swan, head of credit Hachette
10:35 Gary Brooks, head of transactional finance, Hitachi Europe Outsourcing, insourcing, or rightsourcing.
11:05 Bodil Sandvik, head of credit management, Nordic Choice Hotels
O2C: from standardisation to automation.
12:05 Andrew Barbaro, regional credit manager, Antalis
Workflow implementation – bringing your collection practice into 2016.
2:20 Jon Swan, head of credit Hachette
2:50 Andriy Sichka, development director, Association of Credit for Central and Eastern Europe
A holistic approach to credit management.
3:30 Atul Vadher, international credit manager, French Connection
Trade credit – credit insurance and credit assesment.
4:00 Arthur Kaufman, independent speaker and writer
We’ve all got problems…